McLane Company, Inc. - Frequently Asked Questions

1. Are there any scheduled downtimes when eServ will be unavailable?

A recurring scheduled maintenance window has been established and eServ will be unavailable on Saturday mornings from 2:00am - 4:00am EST so that we can perform system maintenance.

2. What web browsers are currently supported?

Currently the eServ supports the following browsers:

•   * Apple Safari (mobile)
•   * Google Chrome (mobile)
•   * Internet Explorer 9.0®
•   * Internet Explorer 10.0®
•   * Internet Explorer 11.0®
•   * Mozilla Firefox 10.0.1 (or higher)
•   * Google Chrome 17.0.963 (or higher)

3. What is the minimum recommended Screen Resolution for viewing eServ?

The recommended minimum Screen Resolution is 1024x768.

4. What are my support options?

•   * Email: OrderEntrySupport.FS600@mclaneco.com
•   * Ordering Systems Help-Desk Phone: 1-800-546-5733
•   * Support is currently available Monday - Friday, 8:00 AM - 5:00 PM Central Standard Time.

5. Is there documentation available for download?

The following documents are currently available for customer download:

•   * Customer Portal User Documentation (download)
•   * Quickstart Guide (download)
•   * Security Guide (download)
•   * Web Services Help Documentation (download)